Frequently asked.
Quick answers to the most common questions from card sellers — coverage, cost, security, and what the AI does (and doesn't do) for you.
What counts as a scan?
One credit = one card put through the AI vision identifier. You can re-edit, re-price, and re-list that card unlimited times after — no extra cost.
Do credits really roll over?
Yes. Unused credits stay in your account as long as your subscription is active. No monthly reset. Switch plans or pause anytime — the credits stay.
What's the difference between billing periods?
Same plan, same credits — just different cadence. 3-month saves ~9 % vs paying monthly; yearly saves ~17 %. Switch anytime in account settings.
Can I cancel anytime?
Yes — cancel via Account → Manage subscription. You keep access until the end of your current billing period, then revert to Free. Existing credits stay.
Do I bring my own eBay account?
Yes. Your eBay account is yours — we just create listings on it for you via the official eBay Sell API. We never see your eBay password.
What if a scan is wrong?
Click the card on your dashboard to manually override anything the AI got wrong — name, number, rarity, condition. Then publish normally. No extra credit charged for manual edits.
Do you take a cut of my sales?
No. You keep 100 % of what eBay pays out (minus eBay's own seller fees, which they charge you directly). Our pricing is flat-rate monthly — no commission, no per-listing cut.
Do you handle shipping or returns?
No. We create the listings; everything after the sale — packaging, shipping labels, buyer messages, returns, refunds — happens inside your eBay account exactly like any other eBay sale.
Is this a consignment service?
No. Your cards never leave your hands. We don't take possession, sell on your behalf, or take a percentage. It's a tool that makes eBay listings faster — you stay the seller.
Does it publish to eBay automatically?
No. Every listing waits for your review and a Publish click. The AI does the heavy lifting (identification, pricing, description); nothing goes live until you approve it.
Is my eBay account secure?
Yes. We connect via eBay's official OAuth — you grant access on eBay's own login page, and we never see your password. Disconnect anytime from Settings → API credentials.
How accurate is the AI?
Reliable on clean scans of common cards across our supported TCGs. Glare, foreign-language printings, and rare alt-art variants are the trouble cases. Every listing waits for your review before going live so you can catch and fix anything the AI misidentified.
Do I need a special scanner?
No. A phone photo works. A flatbed scanner gives noticeably better results — we use an Epson ES-400 II for high-volume work, but you can start with what you already have.
Can I use it just for inventory tracking?
Yes. Scan cards, save them, never publish — totally fine. Many sellers build out their inventory database first, then publish in batches when they're ready.
Why is one of my cards "flagged"?
The eBay-based price and the catalog market price disagreed a lot, so we paused it for your review instead of auto-pricing. Check the card, adjust if needed, and saving the price clears the flag. Full guide →
What do the confidence scores mean?
Each AI match scores 0–1: 0.8+ is usually right, 0.5–0.8 is worth a double-check, and below 0.5 means review carefully. It never blocks you — just verify against the physical card. Full guide →
Where does the suggested price come from?
A blend of recent eBay sold prices and current eBay active listings, anchored to the catalog market price. You can override it on any card. Full guide →
Why can't I publish / I'm out of credits?
The free plan is scan-only; publishing needs a paid plan with a monthly allowance. Upgrade from the Plans page, and check setup is complete on API credentials. Full guide →
eBay says to reconnect — what do I do?
eBay access tokens expire. Disconnect and reconnect eBay on the API credentials page — it takes a few seconds and re-mints a fresh token. Full guide →
Raw card vs graded — how do I enter condition?
Raw cards: pick a condition (Near Mint, Lightly Played, …). Graded slabs: enter the PSA grade and we fill the cert number + grader on the listing. Full guide →
How do I set up the desktop scanner?
Grab your relay key on the API credentials page, install the relay app, and point it at the folder your scanner saves to — new scans upload automatically. Full guide →